What kind of video file is my Customized ShoutOut3D Video Card?
ShoutOut3D Video Card's are .mp4 files and may be uploaded to facebook, instagram, snapchat or to your website or blog.
You can share your ShoutOut3D via Facebook in 5 different ways:
Share to News Feed or Story: This will post the ShoutOut3D on a specific News feed that you have access to.
Share to Friend's Timeline: This will post the ShoutOut3D to your Friend's wall. This is what most people do, as it posts the ShoutOut3D on their wall for all their friends to see!
Share in a Group: This will post the ShoutOut3D on a Group you’re a part of, or a public Group.
Share in an Event: This will post the ShoutOut3D on an Event page you’re a part of, or a public Event.
Share in a Private Message This will post the ShoutOut3D as a link in a private message to a friend that you select.
Can I see a moving version of my ShoutOut3D during customization?
No, but you will see the design that you’ve chosen as a sample video and the “NAME” verification message when you customize your ShoutOut3d Video Card. Please review closely to ensure that the name and YOUR email has been entered correctly and then click or tap on the "GET MY SHOUTOUT!" button.
Do I need a PayPal Account to purchase a ShoutOut3d?
No, we accept debit and major credit cards (in addition to PayPal)! Simply look for the "Guest Checkout" option (near the bottom) when you get to the PayPal screen! Be sure to wait for the authorization to COMPLETE as you will then be directed to the CUSTOMIZATION page! Once there, please review closely to ensure that the name and YOUR email has been entered correctly and then click or tap on the "GET MY SHOUTOUT!" button.
Is there sound on my ShoutOut3D?
YES! (and no in some cases). WE ARE CURRENTLY in the process of updating ALL of our ShoutOut3D's to INCLUDE AUDIO, and many already do! However there are some Holiday ShoutOut's that remain "silent" in part to keep the file size smaller for more rapid delivery to you!
How long will it take for my Customized ShoutOut3D Video Card to render (process) and the link to arrive in my email?
It takes approximately 10-20 minutes for the final rendered Customized ShoutOut3d Video Card to be created. An email with the final link will be sent to YOUR email address and a copy is sent to ShoutOut3D for verification of completion. Make sure that you check all folders (including spam/junk folders) within the approximate timeframe. Please include ShoutOut3D into your “approved senders” for all future orders. (Mark the email as "NOT SPAM")
Can I send this to my intended recipient’s email rather than my own?
We send all ShoutOut3D Video Cards to the email of the purchaser only. Distribution (by email or Social Media) and use, is solely at the purchaser’s discretion.
Tips and Tricks!
For PC users, you can download and save your Customized ShoutOut3D Video Card to your desktop or other folder of your choice. Open it with your favorite video player and set it to LOOP. Then set it to FULL SCREEN!
What if I’ve made a mistake on the name or design choice?
Unfortunately, because of rendering time, it is the user’s responsibility to review the “Name” and design choice at the time of purchase. We do not offer refunds for mistakes on the user's part. That being said, if you email us using the contact form we will do our best to help you out and run a corrected version for you ASAP. We want out customers to be happy with the service!
Do you share my information with 3rd parties?
No, absolutely not! (See complete EULA, Privacy and Terms of Service)
How do you store my credit card information? Is it safe?
Can I use standard ShoutOut3D’s commercially or for my business?
ShoutOut3D Video Cards are licensed for personal and social media use only. They may be incorporated onto big screen for parties, one- time events and home movies. For a professional 3D logo, 3D image, website, audio or video quote, please contact us using the form on the CONTACT page.
How do I contact Customer Service?
First, please read through the FAQ's. If your question is not answered here or for other concerns, please contact us using the form on the CONTACT page.